If you receive a “Gateway is Offline” indicator, follow these steps for troubleshooting:

  1. Ensure the gateway is plugged into a power source and the power cord can’t be easily removed.
  2. Confirm the outlet isn’t controlled by a light switch.
  3. If the gateway is still offline, unplug it for 30 seconds, then plug it back in to reset the gateway.

If these steps do not fix the error, contact BrewLogix at support@brewlogix.com or call us at (800) 257-6898. Thank you!